IT Answers

Company’s IT organization provides critical technical support and capabilities to over 108,000 employees around the globe. But the vast intranet and hyper-detailed documentation made the experience of looking for an IT solution a slog. 

Our high level goals were to:

To comply with my non-disclosure agreement, I have omitted any proprietary information in this study. Any artifacts that have been recreated are noted as such.

My contributions
  • Conduct User Research
  • Develop User Journeys
  • Content Development
  • Wireframing
The team
  • 1 Product Manager
  • 3 UX Designers
  • 1 Content Writer
  • 3 Engineers
8 months in 2021